Southwest Airlines has successfully built an award-winning reputation in its culture to build a dynamic workforce that creatively serves its customers. Values encouraged for employees include striving to be the best, treating others with respect and being a passionate team player. These character traits translate into the Southwest Way or Warrior Spirit, Servant’s Heart and a FUN-LUVing attitude.
So, what does that mean and how to find it in others? Learn how your employees can help to nurture your organization’s culture and help it to grow and how it all begins with hiring the right person, including how to:
- Take your time hiring to make sure you hire the right person
- Start developing strong values through engaged employees
- Be a fanatic about hiring for culture
- Use storytelling and technology to be more transparent about roles to potential candidates
Greg Muccio,
Director, Talent Acquisition Southwest Airlines
